There are four simple steps involved:

Step One: Contact our friendly trained advisors

The first step is to phone, free of charge (from a mobile or landline), 0808 808 2244, or use the contact us section in our website.  When you speak to our friendly advisors, they will run through a series of quick questions with you to determine what support you are eligible for, and provide advice and information on ways to reduce your fuel bills and save energy. They will also determine if you are eligible for  home improvements at no cost or low cost to you to make your home warmer and reduce the cost of your energy bills. 

Step Two: Assessing Your Home

When you apply to the Nest Programme you will be assigned a Personal Customer Manager (PCM).  They will be your main point of contact supporting you through your Nest journey.

Within two working days of making your application, your PCM will explain the application process.  This is when they will arrange for a surveyor to visit you, usually within the next five working days.

The surveyor will visit you and assess your property, explaining if you are eligible for the scheme and what changes we may be able to suggest that will help you reduce your energy bills and make your house cosy..

If you do not qualify for any measures under the scheme, the surveyor will explain why.  However, we will provide you with individually tailored energy efficiency advice which can help reduce energy consumption and lower your bills.

Step Three – The Installation

After the assessment, your PCM will contact you within two working days to help arrange a suitable date for the work on your house to be carried out. It usually takes two days to install a heating system, whereas loft or cavity wall insulation can often be completed in one day.

After the work has been completed, the new products will be fully explained to you so that you understand how to operate your new heating system. Jobs are normally completed within 45 days of your initial enquiry, but this may take longer where we need to make a long connection to the gas or electricity pipes and wires or where  planning permission is required. 

Step four – The inspection and aftercare

We will arrange a suitable date for the work to be inspected by one of our team, who will advise you on the outcome of that check.  A quick call to  check you are satisfied with the completed work will then be followed by a customer satisfaction questionnaire so you have the opportunity to provide us with feedback either on the phone or by post. 

Cavity wall insulation comes with a 25 year guarantee.  Central heating systems will be covered for one year after the date of the installation, which includes one annual service visit.